Visualizing external data
Front Context links surface relevant data from external tools directly in conversations, so users don’t have to switch between different tools. This saves time, reduces errors, and helps teams respond faster and more confidently.
Role
Product Designer
Team
Developer Platform
Timeline
4-6 weeks
Keywords
Apps, Data, Technical
Background
Problem
Users lost time and focus constantly switching between Front and external tools to find key info, making it harder to respond efficiently.
Solution
Enabled agents to see key external data directly in Front, eliminating context switching and streamlining customer response workflows by 20%.
Role
I was the sole Product Designer on this project, leading brainstorming workshops, facilitating user research, collaborating cross-functionally, and executing final designs.
Defining "craft"
Craft is about the sum of decisions that make a product feel reliable, clear, and worthy of trust. Visual design is one part of it, but craft also shows up in how interactions work, how systems scale, and how the product feels to use day after day.
