Visualizing external data

Front Context links surface relevant data from external tools directly in conversations, so users don’t have to switch between different tools. This saves time, reduces errors, and helps teams respond faster and more confidently.

Role

Product Designer

Team

Developer Platform

Timeline

4-6 weeks

Keywords

Apps, Data, Technical

Background

Problem

Users lost time and focus constantly switching between Front and external tools to find key info, making it harder to respond efficiently.

Solution

Enabled agents to see key external data directly in Front, eliminating context switching and streamlining customer response workflows by 20%.

Role

I was the sole Product Designer on this project, leading brainstorming workshops, facilitating user research, collaborating cross-functionally, and executing final designs.