Developer Settings

Created Front’s first developer settings experience and introduced a self-serve path for customers to build integrations inside the product. This supported lower churn, as enterprise accounts with one or more integrations were four times less likely to leave. Led design and strategy from start to finish.

Role

Product Designer

Team

Developer Platform

Timeline

4-6 weeks

Keywords

Platform, Developer Experience, Integrations

Background

Problem

Customers needed a way to build and manage integrations in Front, but the product had no dedicated developer environment. This created friction for technical teams, slowed onboarding, and limited integration adoption. Accounts with no integrations were also more likely to churn.

Solution

Introduced Front’s first developer settings experience. Created a self-serve workflow for building and managing integrations directly in product. This supported adoption across enterprise accounts, which were four times less likely to churn when they had at least one integration in place.

Role

Led design and strategy end to end. Defined the vision, collaborated with engineering and product, shaped the user experience, and supported implementation across multiple release phases.