Redesigning the inbox

Redesigned Front’s main inbox to modernize its visual style, declutter the interface, and help users prioritize key information when triaging messages while taking an opinionated stance on what great design should look like at Front.

Role

Design Manager

Team

Inbox redesign

Timeline

20 weeks

Keywords

Speed, Craft

Background

Problem

Support teams relied on the inbox as their main workspace, but it no longer fit how they worked. Clutter from years of added features made it hard to find key information, slowing focus and efficiency.

Solution

We redesigned Front’s inbox to help users triage and respond faster. Within one month, 70% adopted the new experience, and inbox clutter–related tickets dropped by over 50% in two months.

Role

As the Design Manager assigned to this project I helped set the vision, facilitate project rituals, provide design feedback, define scope, and collaborate with a highly cross-functional team.